1. Welcome and Scope

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Welcome to the website and any related mobile or web-based application operated by Diment VA Exchange Services DMCC under the brand name “DVA” (collectively referred to in these Terms as the “Platform”). The term “Platform” includes all content, functionality, systems, tools, and services made available through the website or application.

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The services offered through the Platform are provided by Diment VA Exchange Services DMCC, a company incorporated in the Dubai Multi Commodities Centre (DMCC), United Arab Emirates, and regulated by the Virtual Assets Regulatory Authority (“VARA”) as a Broker-Dealer (referred to in these Terms as “DVA”, “we”, “us”, or “our”).

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These Terms of Use (“Terms”) govern your access to and use of the Platform. When we refer to “you” or “your”, we refer to any visitor, user, or client accessing the Platform.

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In addition to these Terms, your use of the Platform is governed by all other policies published on or made available through the Platform (collectively, the “Platform Policies”), including our Privacy Policy and any Risk Disclosure statements. All Platform Policies are incorporated by reference into these Terms.

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Where you elect to avail yourself of regulated services offered by DVA, you will be required to execute additional legal documentation, including client agreements and onboarding documents. Such documentation, together with these Terms and the Platform Policies, shall form the complete legally binding agreement between you and DVA.

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2. Acceptance of Terms

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By accessing or using the Platform, you agree to be bound by these Terms and all Platform Policies. These Terms constitute a legally binding agreement between you and DVA. If you do not agree to these Terms, you must not access or use the Platform. Your continued use of the Platform following any modification to these Terms constitutes acceptance of those modifications.

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3. Electronic Communications

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As a regulated Broker-Dealer, DVA may be required to provide legal disclosures, confirmations, regulatory notices, periodic statements, transaction records, tax documentation, compliance communications, and other notices (collectively, “Communications”).

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By agreeing to these Terms, you consent to receive Communications electronically, including via email, secure portal, or Platform notification. You agree that electronic Communications satisfy any legal requirement that such communications be provided in writing. Where permitted by law, you waive any requirement for physical delivery or wet-ink signatures. If you require a physical copy of any Communication, you may submit a written request, and DVA may provide such a copy at its discretion, subject to applicable fees.

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4. Registration and Account Access

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Basic access to publicly available information on the Platform does not require registration. However, to access brokerage services or certain features, you must complete registration and onboarding procedures.

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Registration requires:

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• Client/Entity qualification

• Completion of identity verification procedures (part of the onboarding process)

• Submission of required regulatory documentation (part of the onboarding process)

• Approval by DVA in accordance with compliance requirements 
   

You agree that all information provided during registration is accurate, complete, and current. You further agree to promptly update such information if it changes. A change in your country or jurisdiction of residence may affect your eligibility to use the Platform. You agree to notify DVA promptly of any such change. If you register on behalf of a legal entity, you represent and warrant that you have full authority to bind that entity to these Terms. DVA reserves the right, at its sole discretion, to suspend, restrict, or terminate your account or access to the Platform at any time, including where required by regulatory or compliance considerations.

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5. Identification, Account Opening, and Regulatory Compliance

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DVA is committed to preventing money laundering, terrorist financing, fraud, sanctions violations, and other financial crimes. As a VARA-regulated Broker-Dealer, DVA is required to conduct customer due diligence, transaction monitoring, and ongoing compliance reviews.

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You acknowledge and agree that:

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• DVA may collect identity information, financial information, and beneficial ownership information.

• DVA may verify your identity through third-party providers.

• DVA may conduct sanctions screening and risk profiling.

• DVA may restrict or delay account access pending compliance review.

• DVA may request additional documentation at any time.
   

You authorise DVA and its designated service providers to take any measures deemed necessary to verify your identity and assess regulatory compliance. Failure to provide requested information may result in account suspension or termination.

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6. Accuracy of Information

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You represent and warrant that:
 

• You are at least 18 years of age.

• You have the legal capacity to enter into binding agreements.

• All information provided to DVA is accurate and not misleading.

• You are acting on your own behalf unless otherwise disclosed and authorised.

• You are not prohibited from accessing the Platform under applicable law.
   

You acknowledge that providing false, incomplete, or misleading information may result in termination of services and potential reporting to regulatory authorities.

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7. Fees, Pricing, and Exchange Rates

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You are responsible for paying all fees associated with your use of DVA’s services. Transaction fees, spreads, and applicable charges will be disclosed prior to execution of a transaction. By confirming a transaction, you agree to the applicable fees.
 

You acknowledge that:

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• Virtual asset prices are volatile.

• Exchange rates fluctuate.

• Market conditions may affect pricing and execution.

• Certain transactions may be irreversible.
   

DVA does not guarantee execution at any specific price unless expressly agreed in writing.
 

8. Risk Disclosures
 

Transactions in virtual assets involve significant risk.
 

You acknowledge and understand that:
 

• Digital assets are highly volatile.

• Market liquidity may vary.

• Regulatory frameworks may change.

• Certain transactions may be irreversible.

• Losses may be substantial or total.
   

You are solely responsible for evaluating the suitability of any transaction. DVA does not provide investment advice unless expressly agreed under a separate regulated mandate.
 

9. Intellectual Property
 

All content on the Platform, including logos, text, graphics, design, software, and trademarks, is the exclusive property of DVA or its licensors.

You may not:
 

• Copy, reproduce, modify, or distribute any content.

• Reverse engineer or attempt to extract source code.

• Use DVA’s name, logo, or trademarks without written permission.

• Use the Platform in a manner competitive to DVA.
   

Unauthorised use may result in legal action.
 

10. Indemnification
 

You agree to defend, indemnify, and hold harmless DVA, its directors, officers, employees, and affiliates from any claims, losses, liabilities, damages, or expenses arising from:
 

• Your breach of these Terms

• Your misuse of the Platform

• Your violation of applicable law

• Your infringement of third-party rights
   

11. Disclaimer of Warranties and Limitation of Liability
 

The Platform is provided “AS IS” and “AS AVAILABLE.”
 

To the fullest extent permitted by law, DVA disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. DVA does not guarantee uninterrupted or error-free operation of the Platform.
 

To the maximum extent permitted by law, DVA shall not be liable for:
 

• Loss of profits

• Loss of revenue

• Indirect or consequential damages

• Loss arising from market volatility

• Technical interruptions beyond our reasonable control
   

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
 

12. No Legal or Investment Advice
 

Nothing on the Platform constitutes legal, financial, tax, or investment advice.DVA is not acting as your investment advisor unless expressly agreed in a separate written agreement. Past performance of any digital asset or financial instrument does not guarantee future results.
 

13. Complaints
 

If you have a complaint regarding our services, you may contact:
 

support@dvaex.io

DVA will acknowledge and investigate complaints in accordance with its regulatory obligations. We aim to provide a written response within thirty (30) days of receiving a complete complaint. Where additional information is required, timelines may be extended as permitted under applicable regulations.
 

14. Modifications to These Terms
 

DVA reserves the right to modify these Terms at any time. Updates will be effective upon posting on the Platform. Continued use of the Platform after modifications indicates acceptance of the updated Terms.
 

15. Governing Law and Jurisdiction
 

These Terms are governed by the laws of the United Arab Emirates and the applicable regulations of the Emirate of Dubai. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, unless otherwise required by applicable regulation.